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Fix 24 Cloud offers managed cloud hosting solutions tailored for business applications such as Tally, Busy, Compu Office, and more. Our services include automated daily backups, enhanced security, VPN access, multi-location support, and web-based access from any device.
You can access your applications anytime, anywhere, from any device using our seamless web-based interface. Additionally, secure remote access is available through our VPN services.
Fix 24 guarantees 99.5% uptime per year for our cloud hosting services, ensuring reliable performance and minimal disruption.
We use advanced security protocols, including encryption, firewalls, and regular security audits, to protect your data. Automated daily backups are also part of our security measures to safeguard your information.
We perform automated daily backups of your data to ensure it is always secure and up-to-date. In case of data loss or corruption, we can quickly restore your information from these backups.
For any technical issues, you can contact our support team via phone, email, or whatsapp from 10 AM to 8 PM. For critical issues, we assure an initial response within 8 hours during working hours. Non-critical issues will receive a response within 24 hours during Business Days.
Yes, Fix 24 offers scalable hosting solutions that allow you to adjust your resources as needed to accommodate business growth and changing demands.
Geofencing is a security feature that allows you to control and monitor access to your applications based on geographic locations through IP based restrictions. It enhances security by ensuring that only authorized users from specified locations can access your data.
If our service falls below the guaranteed uptime, we offer service credits based on the length and impact of the outage. Details on the service credit policy can be provided upon request.
The SLA is reviewed annually and updated as needed to reflect changes in service offerings or performance metrics.
We value your feedback and encourage you to share your experiences with us. You can provide feedback through our support channels or contact us directly at feedback@fix24.in.
Scheduled maintenance will be communicated in advance through email notifications and our website. We aim to perform maintenance during off-peak hours to minimize any impact on your business operations.
Our team is available to help you select the most suitable hosting plan based on your business needs. Contact us for a consultation, and we’ll assist you in finding the best plan to meet your requirements.
Unmanaged Plan: We provide the server, ensure it runs smoothly, and maintain 7-day backups. In case of issues, we can restore the server to the previous day’s state, but this will overwrite all changes made after the backup. Only full server restoration is possible file-level restores are not available. All application-related tasks, user management, and Windows settings are the client’s responsibility.
Managed Plan: We handle server maintenance and basic OS tasks like user creation, password resets, and user-related setups. Application-level support is not included. File-level restores are possible up to 3 times a year additional requests cost ₹500 per restore.